Refund & Cancellation Policy

This Refund & Cancellation Policy explains the cancellation and refund terms that apply to services purchased from Bright Guys Digital Marketing LLC ("Bright Guys Digital Marketing," "we," "us," or "our").

This policy applies to our digital marketing, advertising, SEO, SMM/SMO, PPC management, campaign management, consulting, and related services unless a separate written agreement states otherwise.

By purchasing our services, you acknowledge and agree to this policy.

1. Service Fees

Service fees are based on the package, proposal, invoice, statement of work, or service agreement applicable to your engagement.

Unless expressly stated otherwise, our service fees are separate from advertising spend paid to third-party advertising platforms.

Advertising spend is generally paid directly to the applicable advertising platform or handled according to the payment arrangement agreed with the client.

Advertising spend is not refundable by Bright Guys Digital Marketing when it has already been charged or spent by a third-party advertising platform.

2. Recurring Services

Some of our services may be provided on a recurring monthly basis.

Recurring services may include:

• PPC management
• SEO
• SMM/SMO
• Digital advertising management
• Campaign optimization
• Other ongoing marketing services

Your applicable package or service agreement will specify the applicable billing arrangement and any minimum commitment.

Where services are month-to-month, you may cancel future recurring services by providing the required notice described in Section 4.

Where a fixed-term agreement applies, cancellation will be governed by the terms of that agreement.

3. Non-Refundable Services and Work Already Performed

Because digital marketing services involve time, planning, research, account management, strategy, campaign work, optimization, communication, and other work performed specifically for a client, fees relating to services already performed may not be refundable.

This may include work such as:

• Account setup
• Campaign setup
• Keyword research
• Audience research
• Campaign planning
• Advertising strategy
• Creative or content preparation
• SEO research and optimization
• Social media planning or management
• Landing-page work
• Reporting and analysis
• Campaign monitoring and optimization
• Consultation or strategy work

Where applicable law permits, payments for completed or partially completed services are non-refundable.

4. Cancellation of Month-to-Month Services

For month-to-month services, clients may request cancellation by contacting us at:

Email: info@brightguysdigital.com

Cancellation requests should be submitted at least 10 days before the next billing date.

If the cancellation request is received after the applicable notice period, the next billing cycle may be charged, and services may continue through that billing period.

Cancellation does not automatically cancel advertising-platform charges, third-party subscriptions, software charges, or other third-party costs that the client is separately responsible for.

5. Fixed-Term Services

If your service agreement specifies a fixed contract term, cancellation before the end of that term will be governed by the applicable written agreement.

Where a separate service agreement contains different cancellation or termination provisions, those provisions will control.

6. Refund Requests

If you believe you are entitled to a refund, contact us at:

info@brightguysdigital.com

Please include:

• Your name or business name
• The service purchased
• The relevant invoice or transaction information
• The reason for your refund request

We will review the request and determine whether a refund is available under the applicable service agreement, this policy, and applicable law.

Submitting a refund request does not automatically guarantee that a refund will be issued.

7. Approved Refunds

When a refund is approved, it will generally be issued using the original payment method where reasonably possible.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment processor, or other financial institution.

Any refund timing provided by us is an estimate and may vary because of third-party processing times.

8. Advertising Spend

Advertising spend is separate from our management fees unless expressly stated otherwise.

Once advertising funds have been charged or spent by an advertising platform, Bright Guys Digital Marketing generally cannot recover those funds on the client's behalf.

Refund requests relating to advertising-platform charges should be directed to the applicable advertising platform where appropriate.

We are not responsible for refunds issued or denied by third-party advertising platforms.

9. Third-Party Costs

Our services may involve third-party platforms, software, subscriptions, advertising networks, hosting services, or other external providers.

Third-party fees may have their own cancellation and refund rules.

Unless we expressly agree otherwise in writing, we are not responsible for refunding third-party charges that are outside our control.

10. Campaign Suspension or Cancellation

If a client requests that an advertising campaign or marketing activity be paused or stopped, we will make reasonable efforts to process the request as soon as practical.

However, campaigns may not stop immediately because of:

• Platform processing times
• Pending advertisements
• Previously scheduled campaigns
• Third-party platform limitations
• Technical delays
• Time-zone differences
• Billing or account-processing delays

Clients remain responsible for applicable charges incurred before a campaign is successfully paused or stopped.

11. Client-Initiated Cancellation

If you choose to discontinue our services, you remain responsible for fees that became due before the effective cancellation date.

Cancellation does not eliminate outstanding invoices, approved expenses, advertising-platform charges, or other amounts already incurred.

Any completed work or deliverables provided before cancellation remain subject to the applicable payment terms.

12. Cancellation by Bright Guys Digital Marketing

We may suspend or terminate services if:

• An invoice remains unpaid.
• You materially breach our Terms & Conditions or service agreement.
• You provide unlawful, misleading, fraudulent, or unauthorized materials.
• Your business, products, services, advertisements, or content create a material legal or platform-policy risk.
• Required account access or information is not provided.
• Continued service would violate applicable law or a third-party platform's requirements.
• We reasonably determine that continuing the engagement is not appropriate.

Where reasonably practical, we may provide notice before terminating services.

13. No Refund for Performance Expectations

Marketing performance can vary due to factors outside our control.

We do not issue refunds solely because a campaign, SEO effort, social media campaign, advertisement, or other marketing activity did not produce a particular number of leads, sales, conversions, rankings, traffic, revenue, or other business results, unless a separate written agreement expressly provides otherwise.

We do not guarantee specific marketing outcomes.

14. Failed or Declined Payments

If a recurring payment fails or is declined, we may contact you to resolve the payment issue.

Services may be paused or suspended while an outstanding balance remains unpaid.

You remain responsible for amounts properly due under the applicable agreement.

15. Chargebacks and Payment Disputes

If you believe a charge was made incorrectly, please contact us first at:

info@brightguysdigital.com

We will review legitimate billing concerns and attempt to resolve them promptly.

Initiating a chargeback does not remove your contractual obligations or any amounts properly owed for services already provided, subject to applicable law.

16. Exceptions Required by Law

Nothing in this policy is intended to limit any refund, cancellation, withdrawal, consumer protection, or other right that cannot legally be excluded or restricted under applicable law.

Where applicable law provides a mandatory right to a refund or cancellation, that right will apply.

17. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, pricing, business practices, or legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

The version in effect at the time of your purchase or service engagement will generally apply, unless applicable law or a separate written agreement requires otherwise.